Last Updated: April 4, 2024
1. Returns and Exchanges
At Scented Elegance, we want you to be completely satisfied with your purchase. If for any reason you are not entirely satisfied with your order, we offer hassle-free returns and exchanges within 30 days of the purchase date.
2. Eligibility
To be eligible for a return or exchange, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
3. Initiation Process
To initiate a return or exchange, please contact our customer service team at [email protected] within 30 days of receiving your order. Please provide your order number and details of the item(s) you wish to return or exchange.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
5. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.
6. Exchanges
If you would like to exchange an item for a different product or variant, please contact our customer service team. We will guide you through the exchange process and provide instructions for returning the original item.
7. Non-Refundable Items
Certain items are not eligible for return or exchange, including:
- Gift cards
- Personalized or customized items
- Items marked as final sale
8. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly and provide a replacement or refund as necessary.
9. Contact Us
If you have any questions or concerns about our refunds and returns policy, please contact our customer service team at [email protected] or write to us at:
Scented Elegance Pan Patti, Thakur Village